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Technical Assistance Plan (TAP)
The CCS Technical Assistance Plan, described below, provides
assistance for our software products.
- Provides a maximum of fifty (50) requests for assistance or five (5) hours
of time -- whichever comes first.
- Assistance is available between 9:00 am and 5:00 pm, Monday through Friday, EST.
- Assistance is available via phone, e-mail, and/or U.S. mail.
- Requests via telephone ALWAYS receive
priority! (Requests via e-mail and/or U.S. mail are processed as
time permits.)
- There will be times when we are unavailable. If you call during such
times, please leave a
message -- we will return your call as soon as possible.
- Closed weekends and federal holidays.
- Assistance
weekdays after 5pm and on
weekends/federal holidays
is available on a time and materials basis.
- On-site service IS NOT INCLUDED -- but is available on a time and
materials
basis (contact us for information and details).
- Assistance with products from other companies (e.g., Microsoft Windows,
installation of printer drivers, anti-virus software, etc., etc.)
IS NOT INCLUDED but is available on an hourly basis (see the
Extended Hours Addendum below if you
think you might need support with products from other companies).
- We are not experts on all of the various software and hardware
products on the market today and may or may not be able to
resolve your problem... but we will do our best!
- Unused requests and time expire at 5:00 P.M. on January 31 of the
following calendar year.
- Must have a valid license for THE CURRENT VERSION
OF DMS to purchase a TAP.
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$450.00
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The TAP Extended Hours Addendum (TAPEHA) provides
additional requests and time, extended support hours, and help with other
companies products.
- Provides an additional 20 requests for assistance or two (2) hours
of
time -- whichever comes first.
- Extended hours:
- 5:00 pm to 9:00 pm, Monday through Friday, EST.
- 9:00 am to 9:00 pm, Saturday, EST.
- Closed Sundays and federal holidays.
- Assistance
on
Sundays and federal holidays
is available on a time and materials basis.
- Assistance with products from other companies (e.g., Microsoft Windows,
installation of printer drivers, anti-virus software, etc., etc.)
IS INCLUDED.
- We are not experts on all of the various software and
hardware products on the market today and may or may not be able
to resolve your problem... but we will do our very best!
- Updates and patches for the major release (v5, v6, etc.) of the program you currently
have throughout the term of the TAPEHA.
- For example, if you have v5, updates/patches such as:
are included, but an update to v6 (a major release is not). If you have v6,
updates/patches such as:
are included, but an update to v7 (a major release is not).
- No charge for updates if downloaded from our web site (use the login credentials provided
with your TAPEHA).
- If you prefer not to download, you can order a CD for a nominal charge
that covers the costs of burning the CD and shipping/handling.
- Unused requests and time expire at 9:00 P.M. on January 31 of the
following calendar year.
- Must have an active TAP (for the current version of DMS)
to purchase a TAPEHA.
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$175.00
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